From your guidance end, we appreciated a chance to keep track of tickets and incidents with ease. Additionally, Samanage dashboard is really intuitive, delivering significant-level determination makers with brief insights on vital data without the ought to drill right down to information for strategic scheduling.
Although this might not be a huge challenge for every enterprise, This is a unfavorable worthy of mentioning, if you're looking for tailor made branding.
Once the demo time period has ended, Samanage adheres into the pricing composition It can be acquired on its webstie, but you can't basically order the program there. You may nevertheless have to Get in touch with Samange gross sales by means of either electronic mail plus more very likely telephone to accomplish your acquire, which provides the company time to regulate your function established (and pricing) to your organization's person desires.
Its ability to streamline guidance workflows, enhance visibility across IT functions, and supply superb purchaser support have attained the software package one of our key awards.
Thompson ongoing, “We believe that a powerful, market place-leading ITSM Resolution offers us A further compelling merchandise to improve our capability to provide IT specialists in businesses of all sizes although meaningfully growing our whole addressable sector, such as more cross-sell options within our massive and growing customer-base of a lot more than 300,000 consumers.”
This most important view is where by most brokers will invest their time and it can be thoroughly configured; significant details like thanks dates along with the requestor could be proven in the main watch, conserving you from needing to click Just about every incident when triaging.
We talked to Doron Gordon, founder & CEO of Samanage, and questioned him a number of thoughts that we hope expose a little more details on Samanage as a application and its role in supporting your operate.
As soon as end users are signed on, they are often assigned unique roles and teams dependent on what they should do and what obtain amount is necessary. The controls supplied by Samanage include things like the opportunity to configure people to be one hundred pc browse-only or to obtain comprehensive administrative obtain.
The agent can see all ongoing, pending, and settled incidents in the primary see. It might be totally configured to right away demonstrate info that issues: owing dates, sender, receiver… so there’s no must click each incident when prioritizing.
There’s absolutely nothing distinctive regarding the Understanding Base–lookup, tags, edit, documentation are all standard options–except to mention that it’s backed by a reliable ITIL-compliant backend.
You should not count on being seriously customizing how Samanage appears to be like possibly. There aren't any evident ways to alter the service's colours or logos to far more properly reflect your very own business enterprise.
Vital Options of Samanage Listed below are the potent features which make Samanage stand out in the competition. Full of modern applications and Superior functionalities, this software package offers A variety of Added benefits.
An intuitive function that we observed is here in lieu of clicking a ‘Resolve’ button to shut a ticket–the standard in ticketing apps–you alter the ticket status to ‘Take care of’. More cumbersome, We all know, nevertheless it’s a precaution to make sure the ticket continues to be double checked.
As for studies, Samanage features numerous selections which include practical reports showing figures on incidents along with inventory studies and deal stories. A chance to create custom studies is likewise involved, that may be a boon for those who've taken some time to develop custom fields and workflows.